This policy policy outlines how TERRA executes the placed orders and delivers the products. This policy may be changed at all times and any changes will be reflected on this page. We recommend to consult this page frequently in order to ensure you are in alignment with the stipulated delivery terms.
The current geography covered by TERRA deliveries is the whole of Switzerland and is executed by a third-party provider.
A fee of CHF 20,- is charged for orders under CHF 100,-
Shipping is free of charge for orders above CHF 100,-
Delivery time and tracking
The primary objective at TERRA is to deliver your order the next business day after order placement. In order for that to be applicable the order must be placed prior to 14:00 hrs on the day of order placement. We reserve the right that first time orders may take longer due to executed safety checks and fraud prevention measures.
Orders placed between Friday 14:00 hrs and Monday 14:00 hrs will be delivered on the following Tuesday.
Delivery times are the best indication but do not account for delays caused by events considered force majeure and therefore TERRA will not be liable as a result.
Public holidays, bank holidays and other seasonal events can cause delays in shipping times and therefore should be considered when the order is placed.
Once your order has been processed you will receive the packaging tracking details by email.
Tracking and package receipt responsibility
Once the order is confirmed a tracking number will be provided. You can manage receipt of your package through there. If you confirm receipt upon a certain day and time and do not manage to receive the package, ensure to grant package placement in front of the door by the delivery service. If no placement is granted and you miss a by you confirmed slot the re-shipment charges will be billed to you.
For any additional information regarding the shipping policy and delivery terms please contact us at firstname.lastname@example.org
We ensure our produce is of the highest quality and personally hand select every single item that we feature on our page.
All products have been produced in accordance with the TERRA sustainability standards.
TERRA gives back to society through different initiatives. Find out how on the website under PBC.
Free delivery in Switzerland for orders over CHF 100,-